Code of Ethics & Conduct – Clients


Galber is an organization responsible for the impacts that its decisions and activities have on society and the environment, through ethical and transparent behavior that contributes to sustainable development, health, and welfare of society. Taking into consideration the expectations of its stakeholders, as well as complying with applicable legislation and being consistent with national standards of behavior, at all levels of the organization and put into practice within its area of influence.

A framework of reference and guidelines for conduct based on and consistent with the organization’s Mission, Vision, Values, and Principles has been established.


This document is to make known the guidelines for conduct and behavior to which every person who has a direct or indirect relationship with Galber is subject with

Galber is a company committed to healthy coexistence, values, good customs, best practices, and continuous improvement.

Customer Relations

Customers must uphold the human rights of workers and treat them with dignity and respect. Applies to all workers, including temporary, student, contract, direct employees, and any other worker.
The employment standards that our clients must follow for their workers are:

Social and Labor Conditions

Forced Labor

We encourage our clients not to support forced labor, bonded labor (including debt bondage), non-cancellable long-term contract labor, or forced labor of persons in prison and that they will not engage in slave labor or human trafficking. Our clients will ensure access to personal documentation (e.g., government-issued identification, passports, or work permits) and payments to contract workers or labor fees and expenses.
ILO Convention No. 29 on forced labor.
ILO Convention No. 105 on the Abolition of Forced Labor.

Child Labor

We encourage our customers to eliminate child labor from our supply chain, as defined by applicable legislation. We expect our customers to support our efforts, which aim not to use these practices wherever they exist in the value chain.
ILO Convention No. 138 concerning Minimum Age for Admission to Employment.
ILO Convention No. 182 Worst Forms of Child Labor.
ILO Recommendation 146 on the minimum age.

Working Hours

We encourage our customers to follow all applicable national legislation related to working hours and overtime, as well as ensure one day off for every six days worked.
ILO Convention No. 14 and No. 106 on weekly rest.

Salaries and Benefits

We encourage our customers to follow all applicable local and national laws regarding salaries and benefits. They must offer equivalent salaries or salaries that are at least comparable with those of similar companies.
ILO Convention No. 100 equal remuneration.
ILO Convention No. 131 Minimum Salary Fixing.

Employee Abuse

We encourage our customers to comply with all applicable local and national laws on employee abuse and will not permit hostile or inhumane treatment, including any form of sexual harassment, sexual abuse, corporal punishment, physical or mental coercion, or verbal abuse of workers.
ILO Convention against torture.


We encourage our customers not to practice any type of discrimination based on race, color, age, gender, sexual orientation, ethnic origin, disability, pregnancy, religion, militancy, politics, union membership, marital status, hiring, and employment-related practices.
United Nations Declaration on the Elimination of All Forms of Racial Discrimination.
Convention concerning Discrimination in Respect of Employment and Occupation No. 111.

Galber encourages its customers to:

Not to discriminate in hiring, compensation, training, promotion, termination, or retirement based on gender, age, religion, nationality, marital or family status, language, appearance, physical characteristics, disability, health status, economic status, social status, sexual preference, political opinion, racial, ethnic origin, personal convictions and seniority in the company.

Promote a clear policy and a plan to promote gender equity that ensures that both women and men can access the resources they need to be productive and also the ability to intervene in the overall policy, regulatory and institutional environment that shapes their livelihoods and lives.

Allow and enable women to occupy leadership positions in the governance structure, regardless of women’s status with the ownership of assets such as land and property.

Freedom of Association

Compliance with all applicable laws regarding their freedom of association and collective bargaining agreements shall be encouraged. The rights of workers to associate freely, seek representation, and join workers’ organizations shall be respected. Representatives shall have the right of access to members in the workplace.
ILO Convention No. 87 Freedom of Association and Protection of the Right to Organize.
ILO Convention No. 98 Right to organize and collective bargaining effectiveness of the Quality Management System in achieving our objectives.

Regulatory Laws

It will be encouraged to comply with all applicable laws, rules, regulations, and requirements for manufacturing, distribution of the supply chain, and in the provision of services to the company, as well as those International, Federal, and State standards. As well as those that arise from the private initiative and civil and governmental institutions that contribute to the integrity and development of the human being.

Health and Safety

Clients must provide employees with a safe and healthy work environment, including adequate controls, safety procedures, preventive maintenance, and protective equipment. Practices must comply with all relevant local and national laws, codes, and regulations. They should maintain records of health and safety training, accidents, workplace injuries, and emergency evacuations.
ILO Convention No. 155 Environmental Health and Safety.
ILO Convention No. 164 Occupational Health and Safety.

Relationship with customers and terms of negotiations.

Galber’s purpose is to be the best option for our clients, offering them the best treatment and attention, while providing quality service and products.

We promote among our customers’ compliance with the legal framework, we recommend that they develop their activities within the framework of the laws in force. For this reason, if we identify that a customer is involved in illegal acts, we may end the commercial relationship with the implicated party and reserve the right to do so.

One of the company values is to provide cordial and respectful treatment to customers, highlighting integrity and professionalism, and on the other hand, excludes negligence and discourtesy by any employee.

To create and maintain trust and credibility between the organization and its customers, we are committed only to comply with all previously established agreements.

However, if due to unexpected circumstances it is not possible to fulfill the commitment made, the organization must give a satisfactory response to customers. We seek to ensure that the sales arguments we use are free of false or misleading information regarding promotions and discounts, as this is a violation of our values.

As members of our stakeholders, you must defend the human rights of workers and treat them with dignity and respect, as well as comply with the laws, regulations, and requirements applicable to the distribution of our products and the distribution and application of our products.

It is important to mention that under no circumstances will retaliation be taken when a customer generates a complaint about one of our employees who has failed to comply with the above. We will not discriminate in any way for providing information about the non-compliance of any employee in Social Responsibility.

We encourage our customers to conduct their business activities in a manner that cares for their employees, the community, and the environment.

This Code of Ethics and Conduct applies to all our customers, regardless of their position or function. We invite all our customers to report any irregularities or express their concerns through:

Clients will always have the support and assurance that their contribution will be confidential and without consequences for the collaborator, whose complaint will be submitted to analysis and solution of the case.

We appreciate everyone’s participation in the application of this Code of Ethics and Conduct in daily life, hoping that it will be a tool for the good of all our customers and thereby we will reach one more step to excellence.